FAQ

Frequently Asked Questions

ECOWAA Information

Is Ecowaa Leak free?

Definitely!!! Just don’t completely fill it to the top. If you do, the excess water will leak out and then it will not leak.

Do you have to unscrew the cap to drink from the bottle?

Yes.

Is Ecowaa dishwasher safe?

No. It is not safe in a dishwasher since it is made from metal. It is highly recommended to hand wash it.

Can you drink directly from the bottle?

Yes! of course, you can.

What beverages can I use?

From piping hot coffee, tea to icy cold water or juices – all your favorite beverages can be carried around at original temperatures with ease.

Where is Ecowaa made?

Ecowaa is carefully made in China.

Is Ecowaa Microwave safe?

No…. It’s not. It’s made from 100% stainless steel; so it’s not good to use in the microwave.

Can I drink both hot and cold beverages from my Ecowaa?

Absolutely, Ecowaa is made from double wall, vacuum sealed to avoid sweating and preserves the temperature of your beverage for longer whether it is hot or cold.

Is Ecowaa BPA Free?

Yes, Ecowaa is BPA free and toxin free.

How long does the beverage stay hot or cold?

Hot beverages stays hot for 12 hours.
Cold beverage stays cold for 24 hours.

Where should I use Ecowaa?

Ecowaa is ideal for everyday use, workplace, outdoor activities & camping; travelling etc.

Care Instructions

Taking Care of Ecowaa Bottle

Ecowaa water bottles are not your standard water bottles. They are extremely long-lasting, but finely designed work of art. Take care of it by rinsing in warm soapy water. With proper caring and handling, you will be drinking your cherished drink from this bottle for many years to come.

Ordering and Shipping

Where does Ecowaa ship to?

Currently, we are shipping around New Zealand and Australia. We can ship around the world. See our Shipping page for more details

How much does shipping cost?

NZ:$ Free shipping for orders over $50 within New Zealand.

Australia:$

Rest of the World:$ Shipping cost is usually calculated at the checkout. However, you can view the shipping cost on our shipping page.

How long will it take for my order to arrive?

It generally takes 3-5 business days to arrive at your desired destination. However, the delivery time can be varied depending on your delivery destination. See the Shipping page for more details

Who should I contact if I have any queries?

You can contact our team on

Email: ecowaa@gmail.com

Or fill the form on our Contact us page

How Can I cancel or change my order?

Please contact us immediately if you require your order to be either cancelled or changed. Our orders are processed and shipped very fast. We cannot make any changes after our warehouse has processed your order.

Please be advised: any orders that have been packaged or shipped cannot be cancelled.

Payment Information

What type of payment methods do you accept?

We accept:

  • American Express
  • Apple Pay
  • Mastercard
  • Paypal
  • Visa
  • Discover
  • Stripe

Is it safe to put my credit card details on the Ecowaa website?

Yes! Your credit card details are safe on this website since the information you send or get through the site is private. Our website has the SSL (Secure Sockets Layer) certification to keep your payment details safe against potential threats.

Returns

What is your return policy?

Please contact us if you wish to have the item returned. Please make sure to include your order number and the reason for the returning the item.

If you have purchased Ecowaa bottles from www.ecowaa.com, we accept returns within 30 days of purchase. Returned items must be in excellent condition and unused condition.  To commence the return, please send your bottle, in the initial packaging, to us at:

address

Please note that the shipping cost of the return must be covered by the buyer.

Once we have received the item, assessed the product is in excellent condition and unused condition, we will initiate a full refund to your bank account.

The item I have received is not the Item I have ordered...

As long as the delivered product is in perfect condition and unopened, we are happy to either replace the bottle or give a full refund. Please contact us to return the item.